This one day course covers all basic aspects of general customer service in the legal environment for legal support staff working in a medium to large law firm.

Topics covered include:

Understanding the NSW legal structure
Networking with other firms
Working with barristers
Prioritising workload and stress management
Confidentiality
Dealing with difficult clients
Office skills, telephone techniques, email etiquette


This course is open to all legal support staff and is most appropriate for junior level support staff.

ALL ENROLMENTS ARE SUBJECT TO THE LAW SOCIETY PURCHASE AND REFUND POLICY.

Please note:

• Please place a separate order for each attendee
• This course is restricted to applicants currently working in or returning to a legal department or firm
• Any applicant that does not meet program criteria, please forward a supporting letter outlining why you may be eligible for enrolment, addressing special circumstances such as details of a solicitor willing to mentor you, or appropriate previous work/study experience
• If paying by cheque or money order, please note that a place cannot be reserved until payment is cleared
• If the payment option "add to cart" does not display on the screen, the course may be at capacity. Please contact the Course Coordinator at lstp@lawsociety.com.au. Successful applicants will receive an email confirmation from the Course Coordinator to confirm course enrolment.